In these uncertain times, it is reassuring to know that if you
are unable to travel to take your holiday because of a Covid
19 related national or local lockdown, that Mary’s Thatched
Cottages will guarantee you will get a full refund. Please
note that the refund guarantee applies only to the address
given on the booking at the time of booking being put into
a lockdown, and when the travel restriction coincides with
the period of your holiday. The refund guarantee covers
national and local lockdowns but does not cover you (or
members of your party) for being unable to travel because
you (or a member of your party) falls ill with Covid, or are
required to quarantine or self isolate. These events can be
covered by you taking out travel insurance. There are a
number of policies that include cover for illness with Covid
and self isolation and a lot of bank annual travel policies
also cover this. Alternatively, you can look for suitable cover
on comparison sites such as Go Compare.
Covid restrictions. All guests agree to abide by all ongoing government imposed restrictions that may be in force at the time of their stay, including but not limited to the limits on the number of people and households who may stay overnight in self catering accommodation and any ongoing travel restrictions. Failure to adhere to any ongoing rules and regulations may result in denial of access to the property, or you being asked to leave should you have already checked in.
Guests with Covid Symptoms If you display covid symptoms prior to travelling you must not travel to any of our cottages and must follow the rules laid down by your government regarding self isolation. If you commence displaying symptoms whilst staying at any of our properties you must return home immediately and self isolate accordingly.